Zero Co fount of knowledge

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Zero Co fount of knowledge

General Bits & Bobs

General Bits & Bobs

From radical transparency to our audacious mission.

How do I contact your support team?

Ordering

How can I access my past orders to make reordering and refilling a breeze?

When will I get my pre-order?

What payment methods do you accept?

How does Store Credit work?

Can I buy / refill at a shop?

Can I buy the pouches only and not the dispensers?

How do I check on the status of my order?

Do you offer a subscription service so I don't have to remember to order?

How do gift cards work?

Will you be doing wholesale? And what about bulk orders for small businesses?

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Shipping & Returns

How long will it take to get my order?

Do you deliver to PO Boxes?

Shipping rates & charges

Do you ship Australia wide?

Do you ship internationally (outside Australia?)

What happens if my order doesn't arrive?

What is your refund & returns policy?

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Managing your account

How do I redeem my Zero Co E-Gift Card?

How do I change my address?

How do I delete my account?

Radical Transparency

Why did you make your Dishwashing Liquid Refills bigger?

Is the Multi-Purpose Cleaner actually multi-purpose?

Is it safe to use my credit card?

What is your cookie policy?

What's your privacy policy?

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Referrals

How do I redeem/use the referral code my friend sent me?

Do you have a referral program?